User Tech Support Spec Assoc in Fort Worth, TX at DynCorp International LLC

Date Posted: 1/31/2018

Job Snapshot

Job Description

Job Summary
 
Provides basic software and hardware technical support to staff and customers through testing software and hardware for the company.
 
Principle Accountabilities
  • Administers first level support and basic problem solving
  • Organizes and maintains logs of issues working on
  • Serves as technical reference for the company’s employees
  • Accepts first level (Tier One) Track-it tickets to troubleshoot for company’s employees’ PC hardware and software, printers, and phones.
  • Dispatches Trouble Calls and assures that Track-it tickets are handled in an efficient manner, follows processes to escalate tickets through the proper channels.
  • Installs, tests and documents application software programs.
  • Assists in deployment of new personal computer (PC) hardware and software.
  • Maintains software documentations.
  • Follows up on overall customer satisfaction concerning assigned work.

Knowledge & Skills
  • Knowledge of Microsoft Operating Systems (i.e. Windows 9X, NTX, 2000, XP).
  • Demonstrate knowledge of personal computer hardware configuration and setup.
  • Excellent Telephone communication and people skills.
  • Excellent knowledge of Help Desk processes and functions

Experience & Education
  • Typically two (2) year experience in personal computer software and hardware troubleshooting.
  • High school diploma plus some advanced training.

Physical Requirements/Working Environment
  • N/A

Travel
  • None