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IMS Specialist/Trainer in Fort Worth, TX at DynCorp International LLC

Date Posted: 3/2/2019

Job Snapshot

Job Description

Job Summary
The IMS Specialist/Trainer oversees, manages and trains information systems operations for the assigned company segment.
Principal Accountabilities
(Typical duties include the following, although specific duties vary by assignment or contract.)
  • Provides management with the status updates and any issues relating to assigned applications and projects.
  • Trains managers and end users on system applications.
  • Responds to issues and inquiries and follows through to resolution.
  • Consults with management and reviews business requirements to determine best practices for use of existing information systems.
  • Assists management in determining and implementing standards, processes and procedures for effective use of software systems.
  • Analyzes business needs and configures software to support those needs or recommends software enhancements and changes to support mission requirements.
  • Monitors changes and enhancements and serves as customer representative with IT department.
  • Provides initial and ongoing training and support for end users. 
  • Determines and implements best training methods and schedules when operating in austere environments with limited resources.
  • Develops and maintains technical and project documentation
  • Performs acceptance testing of software upgrades and enhancements.

Knowledge & Skills

  • Proficient in office software applications including word processing, spreadsheets, presentations, and flowcharting
  • Excellent oral, written, communication and people skills across all levels of the organization.
  • Ability to translate needs of employees/customers not versed in computer terminology for both hardware and software into meaningful solutions.
  • Strong communication skills with ability to interpret and present IT terminology and processes to non-technical decision makers at all levels.
  • Ability to understand and analyze business requirements and recommend/implement software solutions to meet business needs.

Job Requirements

  • Bachelor's degree in an associated discipline. Two (2) years of experience in related field may be substituted for each year of the four (4) years of college.
  • Five (5) years’ experience within an information technology environment with strong background in software implementation and training.

Physical Requirements/Working Environment

  • CONUS\:
    • Generally works in normal office/warehouse environment, but may be required to travel domestically and internationally on short notice, to austere environments, under harsh living conditions.
  • OCONUS\:
    • Some positions will be assigned to overseas locations where living and working conditions at assignment location could be remote and uncomfortable, with long hours, exposure to weather, dust, and hazardous/harsh conditions.