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Billeting Manager in Kandahar at DynCorp International LLC

Date Posted: 12/4/2018

Job Snapshot

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Job Description

Job Summary
The Billeting Manager is responsible for managing billeting staff and lodging, ensuring the highest quality of living quarter maintenance, upkeep, customer service, and adherence to standards at multiple Life Support Areas (LSAs).
Principal Accountabilities
(Typical duties include the following, although specific duties vary by assignment or contract.)
  • Serve as primary liaison between customer and company to determine customer’s billeting needs and priorities, communicate protocol to staff regarding customer lodging assignments, and resolve issues
  • Manage temporary or permanent living quarters at multiple LSAs for client and other civilian contractors in accordance with contract requirements and company objectives
  • Oversee staff and activities to ensure proper maintenance and adherence to safety and cleanliness standards
  • Maintain and report on accurate, current, vacancy/occupancy rates
  • Ensure courteous customer service, timely resolution of service orders, and accountability of sufficient supplies for all locations
  • Conduct and review regular customer surveys to obtain feedback on customer satisfaction and quality of services
  • Maintain knowledge of relevant equipment, policies, and procedures, and provide training to develop staff
  • Manage personnel actions including, but not limited to, hiring, performance appraisals, coaching, promotions, etc.
  • Perform other qualified duties as assigned

Knowledge & Skills
  • Proficient in Microsoft Office software
  • Fluent in reading, writing, speaking, and understanding English to write or correctly interpret documents, understand customer requests, speak effectively to groups of customers or employees, etc.
  • Advanced ability to organize, multi-task, problem-solve, and deal with a variety of issues in a courteous, professional manner
  • Working knowledge of relevant safety standards and principles/processes for providing customer service
  • Basic understanding of military customs and courtesies to interact effectively with customers
  • Effective and team-oriented communication, interpersonal, and leadership skills
  • Additional knowledge/skills may be required by contract or assignment

Experience & Education
  • Minimum eight (8) years of experience in a customer service related field with at least three (3) years in a supervisory role
  • Associate’s Degree in hospitality, business, or similar field preferred
  • Additional knowledge/skills may be required by contract or assignment

Physical Requirements/Working Environment
  • Living and working conditions at assignment location could be remote and uncomfortable
  • Long hours, exposure to weather and hazardous conditions
  • Personnel should be aware of moving on short notice and under adverse conditions

  • Ability to travel domestically and internationally


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